Bilingual Customer Service Representative

Madison, Wisconsin
Customer Service & Call Center
Job Type
Temp to Perm
US$ 15.00 - US$ 16.00 per hour, $15 - 16 per hour + none
Ref. Number
Hennen, Grace, Spherion
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Job Description

Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Customer Service Representatives. This client offers an open and well lit call center with employee appreciation events, supportive management staff, a full kitchen, and a gym on site! The open shifts are 1st shift Monday-Friday as well as 2nd shift with weekend hours.

Job Description:
The Customer Service Representative provides specialized customer service in response to inbound customer contacts. Focus is on immediate resolution of inquiries and requests and providing backup administrative support when available.

Customer Service
-Provides first level customer service to customers who contact the company with questions
-Ensures phone calls are answered promptly and meets all service level agreements
-Transfers and/or escalates phone calls to the appropriate staff when additional support is required

Administrative Support
-Documents all contacts for tracking and reporting purposes
-Documents resolution of contacts and cases when completed
-Confirms customer contact information and updates company records when customers? information has changed
-Troubleshoots customer issues by communicating issues / concerns to the appropriate department in the company

-Coordinates and/or leads special administrative projects

Competitive wages based on experience and a generous benefits package, including health, dental, vision, 401(k), life insurance, and a professional, yet casual work environment.
This call center Call Center is open 7 days a week, 24 hours a day, 365 days a year.

Working hours: 1st shift and 2nd shift

-Prior experience within a customer focused setting
-Minimum 1 year of working within an office or call center
-Patient and friendly attitude to assist customers

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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