Bilingual Customer Service Representative

Mulberry, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 6:00 PM
US$ 13.00 - US$ 14.00 per hour
Ref. Number
Keilty, Alicia, Spherion
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Job Description

The Bilingual CSR provides support to company locations and their customers.

- Answer incoming calls to the Call Center pertaining to products and circular items, sales, deliveries, warranty information, store locations, store phone numbers and hours, etc.
- Answer and direct switchboard calls
- Resolve customer complaints. Complaints are received in the form of telephone calls, letters, e-mails, and in person.
- Respond to all letters received from the BBB and Consumer Affairs regarding customer complaints.
- Respond to questions from both Dealer and Corporate stores concerning customer accounts, inventory, product availability, and software application support questions
- Research questions regarding product catalogs and advertisements to support POS systems and customers
- Maintain call records of all Call Center activities
- Triage incoming calls and dispatch work orders to designated Queue
- Adhere to all company policies, procedures, and quality control standards

Working hours: 9:00 AM - 6:00 PM

- Customer service skills
- Professional phone etiquette
- Problem solving and analytical skills
- Ability to communicate with Dealers, customers, management and personnel, by telephone, or through written communication
- Ability to sit for long period of time
- Time management skills and the ability to multi-task
- Ability to work flexible schedule to include evenings and weekends

High School

1-4 years

- High School Diploma/GED
- Bilingual English/Spanish required
- 1-2 years retail customer service experience
- Computer skills including Microsoft Office (Excel, Outlook, Word) required

*Employer conducts computer assessment testing, national background check, and drug screening.*

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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