Growing Healthcare company in Port St Lucie needs multi-language skilled Customer Service Representatives fluent in English/Russian.
40 hour work week, Monday - Friday, must be available between 8 am - 8 pm.
Position requires customer service experience and the ability to input data accurately into computer system. Medical/dental office or medical scheduling knowledge a plus. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.
DUTIES & RESPONSIBILITIES
Obtains current patient information from established and new patients.
Accurately enters/updates patient information in scheduling system.
Identifies payer source, and verifies insurance eligibility.
Assists patients with completion of paperwork when necessary.
Reviews scheduling system for needed updated demographics and consent forms.
Identifies patients by date of birth and name in computer system.
Creates new account if patient not in the system.
Schedules and re-schedules appointments as needed.
Working hours: Availability 8 am - 8 pm
Call Center experience a plus
Bilingual Russian capabilities required
Good typing skills and communication Skills
High School Diploma or equivalent
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