Bilingual Customer Service Representatives - English/Spanish

posted:
Location
Port Saint Lucie, Florida
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 12.00 per hour, $12 per hour + none
Ref. Number
S_18600
Contact
Santiago,Eduardo, Spherion
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Job Description

Want to join a winning team in the growing field of healthcare offering an empowering culture and attitude?

Spherion is seeking English/Spanish bilingual Spanish customer service professionals to answer inbound calls and place outbound calls to update patient demographics, schedule appointments, order supplies, physician referrals, prescription refills, collection of payment, and answer general questions.

Medical/dental office or medical scheduling knowledge a plus. Must be detail oriented with good interpersonal and customer service skills fluent in English/Spanish. Works under the daily supervision of the Team Lead or Supervisor.

Part time 20 hour work week, Monday - Friday, must be available between 7 am - 8 pm.

DUTIES & RESPONSIBILITIES
Obtains current patient information from established and new patients.
Accurately enters/updates patient information in scheduling system.
Identifies payer source, and verifies insurance eligibility.
Assists patients with completion of paperwork when necessary.
Reviews scheduling system for needed updated demographics and consent forms.
Schedules appointments.
Identifies patients by date of birth and name in computer system.
Creates new account if patient not in the system.
Schedules and re-schedules appointments as needed.

Working hours: Availability 7 am - 8 pm

Skills:
QUALIFICATIONS
Call Center experience a plus
Bilingual Spanish capabilities required
Good typing skills and communication Skills
High School Diploma or equivalent

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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