Billing Customer Service Rep/ Call Center Rep

Mishawaka, Indiana
Customer Service & Call Center
Job Type
Temp to Perm
US$ 13.00 per hour, $13 per hour + none
Ref. Number
Ashley Foreman, Spherion
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Job Description

Spherion is looking for skilled customer service representatives for in a high volume call center for a Fortune 100 insurance company.

Positions are Unlicensed Billing Customer Service Representatives.

Job Responsibilities:-
- Research and respond to customer inquiries in a high volume customer response center
- Handle inbound customer calls to process payments, offer billing solutions, endorse policies, and confirm coverage for 3rd parties for personal lines insurance policies
- Handle customer's direct and in-direct needs
- Build rapport and educate the customer to assist them with their insurance needs
- Responsible for product offerings and education of products and services, different billing options, etc.

Training and Scheduling:
Training is for approximately a month. While in training the schedule is Monday through Friday 9AM-5PM with a 37.5 hour work week.
After training the schedule is Monday through Saturday with a flex start time of 8AM-10AM and Sundays 10AM-5PM decided based on business needs. If you are scheduled to work a Saturday you would have a comp day of Tuesday, Wednesday, or Thursday. After training, you will have a 40 hour week with options for overtime.

Working hours: 9am-5pm

--Self-motivation, multi-tasking and organizational skills
--Good problem solving skills and decision making ability
--Ability to learn and apply technical information in a fast-paced, demanding work environment
--Ability to follow policies and procedures; attention to detail
--Customer service skills
--Effective listening skills
--Written and verbal communication skills
--High school diploma or equivalent

Background and Drug Screen required.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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