Call Center Agent

Pharr, Texas
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 9:00 PM
US$ 12.50 per hour
Ref. Number
Martinez,Anissa, Spherion
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Job Description

The Call Center Agent (CCA) must be thorough, accurate and timely when reviewing and processing care referral requests and healthcare authorization forms to the Department of Veteran Affairs (VA) Medical Centers and community health care professionals. The CCA will initiate outbound and receive inbound calls to gather pertinent information or to provide information to customers.

-Make inbound and outbound calls to Veterans to schedule appointments or gather information for appointment processing.
-Review and process medical documentation from community providers following Veteran care and treatment. Transmit this information to the referring VA Medical Center to complete the Veterans medical record and ensure ongoing care coordination.
-Work with VA Care in the community staff and community medical offices to address and resolve any incomplete information required for Veteran treatment and care.
-Protect the health care privacy of patients by strictly following HIPAA regulations.
-Follow processes of the VA program and perform all tasks in a courteous and professional manner.
-Understand and work with standard coding systems including standard medical taxonomy, International Classification for Diseases, Current Procedural Terminology, and Health Care Common Procedure Coding System.
-Work in a variety of systems to perform required tasks.
-Manage prioritized tasks in a time-sensitive environment.
-Initiate calls to medical providers to update information in the Veteran?s profile records
-Follow processes of the Client program and perform all tasks in a courteous and professional manner.
-Research systems to find missing information; coordinate with other departments to resolve issues.
-Receive calls from Veterans with a variety of questions.
-Work in a variety of technologies to perform required tasks.
-Manage prioritized tasks in a time-sensitive environment.
-Perform other tasks as assigned by leadership.

Working hours: 7:00 AM - 9:00 PM

--College-level course work in the healthcare or equivalent field a plus
--Experience working in a healthcare environment a plus.
--Experience with medical terms (including the interpretation and use of ICD and CPT codes a plus

High School

0-1 years

Must have a high school diploma or G.E.D.
Must have (1) one full year of experience working in a customer service environment.
Must have experience with data-entry related to reasonably complex information such as medical records
Must be proficient with a computer including Microsoft Office, the Internet, and other systems.

If you are interested, please call 956-961-4298 or come to the office: 3321 N. McColl Rd. McAllen, TX. 78501 with 2 forms of ID and a copy of your HSD.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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