PROJECT OVERVIEW: The Department of Vermont Health Access (DVHA) has selected MAXIMUS Health Services Inc. (MAXIMUS) as the centralized statewide Customer Support Center for Vermonts public health care programs and the Vermont Health Connect (VHC), the Health Benefits Exchange (HBE) for the State of Vermont. The Customer Support Center (CSC) will provide information and assistance for individuals, families, small group employees, brokers and in person assistors seeking information, enrollment assistance, and/or services related to Vermont Health Connect. The CSC informs individuals regarding enrollment, benefit counseling, and eligibility and enrollment for Qualified Health Plans and the Vermont Green Mountain Care public health care programs. The CSC will utilize the States eligibility and enrollment portal (OneGate) and Siebel Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HBE customers to ensure delivery of high quality service for all Vermont consumers. EDUCATION/EXPERIENCE: High School diploma, GED, or equivalent certification; experience entering data into automated information systems; experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Preferred qualifications include a degree from an accredited college or university in a related field of study; and two-to-four years of human services or health care experience, or experience serving the public. JOB RESPONSIBILITIES: Completes all required program and corporate training. Responds to in person, written, or telephonic customer inquiries regarding Green Mountain Care and/or Vermont Health Connect including but not limited to eligibility, enrollment, benefits, cost sharing, in person assistance, timelines, program requirements, and other inquiries. Utilizes established references and resources appropriately. Understands computer applications utilized by the project, researching or entering data as appropriate. Maintains a positive and professional demeanor during all interactions with coworkers and customers. Maintains current working knowledge of community resources, procedures and policies, and program information, referring to outside sources as needed. Achieves and maintain individual productivity and quality performance levels in line with established guidelines. Responds appropriately to direction provided by supervisory and management staff. Performs other duties as assigned by management.
Working hours: 8:00a - 4:30p or 11:30a - 8:00p
Customer Service Skills
Skilled with database manipulations
Skilled with various computer softwares and and the ability to learn new programs.
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