Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. Develop and maintain a positive customer relations and coordinate internally to ensure customer requests are handled and resolved appropriately and in a timely manner. Interacts with internal and external customers to provide claims, customer service, and/or membership support. Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc. Completes necessary research to provide proactive, thorough solutions. Displays ownership of service requests ensuring high quality resolution and follow -thru. Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using
technology, tools and resources available to them. Utilizes the appropriate computer systems to access and update a variety of information related to types of pharmacy coverage, services covered, provider networks,
medical policy, benefits enrollment and changes, and related activities.Provides external and internal customers with requested information and effectively addresses and moderates escalated customer service concerns.
Working hours: Between 8 AM - 6 PM 8 hour shifts
Requires a high school diploma- 18 months of experience in customer service and/or health insurance industry- or any combination of education and experience, which would provide provide an equivalent
background. Like solving problems and satisfying customers needs? This may be the job for you.
Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.