Call Center Phone Clerk

posted:
Location
Meridian, Idaho
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Salary
US$ 14.44 per hour
Ref. Number
S_27079
Contact
Hoffman, Briana, Spherion
Phone
208-514-2044
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Job Description

As a call center phone clerk, you will be responsible for answering and logging incoming phone calls from healthcare plan participants and providers, who will request information about claim payments, eligibility and plan benefits. The primary goal is providing excellent customer service on every call and resolving customers' issues on the first call.

*AS A SPHERION CALL CENTER PHONE CLERK YOU WILL:*
- Answer incoming calls regarding claim payments, eligibility, and plan benefits
- Provide follow up to participants and providers
- Verify names, addresses, phone numbers, and marital status
- Mail various forms to plan participants

Working hours: Monday-Friday 9AM-6PM

Skills:
*QUALIFICATIONS & SKILLS:*
-Organized. Ability to juggle and prioritize workloads, have good analytical skills, and demonstrate an understanding of the importance of accurate and timely work
-Communicator. Excellent interpersonal and communication skills both written and verbal, demonstrated by the ability to: listen to and empathize with others and convey confidence
-Service Minded. You deliver customer support like you expect to receive it; with excellence
-Detailed. excellent attention to detail with excellent problem solving skills
-Technically Savvy. Proficient in Excel and Word, and ability to learn, understand and use multiple computer applications

APPLY NOW!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now