We are seeking Call Center Reps, on behalf of our client, a well-known manufacturing company in Essex Jct. This is a long-term temporary position with the potential for temporary to hire for best match candidates. Primary objectives include: Coordinate individual and distributor orders from receipt through delivery across all business units and product lines. Handle all incoming telephone calls, livechats and emails in a prompt and professional manner. Communicate with marketing, sales, product, logistics, and operations as needed to ensure customer needs are met. Prepare export documentation and adhere to export regulations as needed. Specific customer service duties or areas of responsibility as assigned.
SPECIFIC ESSENTIAL DUTIES & RESPONSIBILITIES
This position will be responsible for the following, with emphasis on specific accounts or customer service areas as assigned by the manager:
Primary interface for all customer telephone calls, livechats and emails.
Coordinate order fulfillment process to include system processing of standard and custom orders whether for end users or distributors across all product lines.
Recognize and adhere to domestic and international export regulations as needed.
Prepare and send invoices for customers.
Manage prescription order process and fulfillment.
Assist shipping to ensure all paperwork, labels, shipping processes, and customs statements are correct.
Assist with maintaining accounts receivable for all customers.
Other work duties as assigned.
Working hours: Monday-Friday, 8:30am-5:30pm
Knowledge, Skill & Experience Requirements
Associates degree business or related field or equivalent combination of education and experience.
2-3 years of customer service experience preferred (international customer service a plus).
Independent, self-motivated, and ability to work efficiently under tight deadlines.
Proficient computer skills in Microsoft Office: Word, Excel, Outlook, PowerPoint and Internet required.
Must be able to learn and adapt to new ERP systems quickly
Working knowledge of international shipping regulations preferred
Keen ability to analyze problems, gather pertinent data, and recognize/recommend solutions.
Excellent interpersonal and customer service skills.
Ability to multi-task and work with a high sense of urgency in a fast-paced work environment.
Excellent communication and organizational skills with strict attention to detail.
Cooperative attitude with team-oriented disposition plus excellent interpersonal and customer service skills.
Must be extremely flexible to meet changing environments of a thriving business
Ability to work additional hours, as needed.
Apply today at firstname.lastname@example.org and once your application is complete please email us at email@example.com
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