Call Center Representative Inbound - Part time & Rotating Shifts

Madison, Alabama
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 13.00 - US$ 15.00 per hour
Ref. Number
Glenn,Kylah, Spherion
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Job Description

Uses established procedures to assist customers by phone and/or occasionally in person with general inquiries, payment options, customer service programs and billing questions. MUST be able to work rotating 5 hour shifts between 7am and 7pm - Shifts will rotate based on business needs.

1. Provides customers with adequate and accurate information concerning the status of their account, collection procedures, policies, billing cycles, installment plans, how to read meters and identify problems. 2. Clarifies and handles all customer inquiries in a courteous manner to maintain and encourage customer goodwill, while promoting a positive image of Huntsville Utilities, which can include difficult or irate customers. 3. Maintains complete and accurate records for all customer transactions. 4. Determines when adjustments or back billing may be necessary and forwards all information to appropriate personnel. 5. Completes a variety of daily reports assigned to the section. 6. Promotes various customer services programs and options available to fit the customer?s needs. 7. Keeps informed and updated on operating procedures and rate changes for all departments including; Electric Operations, Gas Operations, Water Operations, Electric Engineering and Dispatch.
8. Monitors software to ensure proper staffing of phones (CIC ONLY) 9. May assist on high call volume days with overflow of Service related calls. 10. Performs additional duties as assigned.

Working hours: Various Shifts Available

Education/Training/Certifications: High school graduate or equivalent required.
Experience/Skills: One (1) year of customer service experience and excellent verbal communication skills required. Call center experience preferred. Knowledge of utility customer service programs and systems such as SAP-IC Web and basic accounting knowledge preferred.

High School

1-4 years

Equipment: Personal computer (data entry), calculator, telephone, fax machine, copier. Working knowledge of Microsoft Office (Word, Excel, and Outlook).
Physical Demands/Environmental Conditions: Ability to make timely decisions and work at a fast pace due to heavy customer load. Sedentary, routine and repetitive clerical tasks in office environment; sometimes stressful.
Other: Ability to use discretion within defined limits and able to interface with all customers required, including difficult or irate customers.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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