Call Center Representative Inbound - REMOTE

posted:
Location
Red Bank, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 9:00 PM (Various Shifts Available)
Salary
US$ 13.00 - US$ 15.00 per hour
Ref. Number
S_59928
Contact
Meg Cody, Spherion
Phone
732-224-1166
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Job Description

Customer Support Specialist analyzes, researches, and solves application and technical issues related to the company product. The position requires the use of multiple systems while responding to a steady volume of incoming calls and/or emails from both internal and external clients in a timely and efficient manner. The Customer Support Specialists work as a team and utilize internal processes to escalate cases which require additional follow up.

Responsibilities:
- Successfully meets day to day responsibilities and duties
- Provides excellent service to users of our products ultimately has a positive impact on product usage and overall company growth and success
- Multitask and troubleshoot inquiries from clients about program functionality which in most cases can be answered by referring to program documentation.
- Use multiple systems while responding to a steady volume of incoming calls and/or emails from both internal and external clients in a timely and efficient manner.
- Participate in monthly Quality Assurance sessions with Customer Support Manager to ensure quality service.
- Troubleshoot and identify problems with a Web-based product or platform.
- Communicate effectively with customers and internal employees.
- Gather and interpret relevant data and information and use inductive reasoning to resolve customer inquiries.
- Create, track and resolve customer cases using SalesForce and other supporting systems.

Working hours: 8:00 AM - 9:00 PM (Various Shifts Available)

Skills:
- Excellent verbal and written communication skills to accurately understand the customer's challenge and instruct them how to navigate the product to resolve
- Interpersonal skills and ability to work as a team to troubleshoot and resolve more complex issues with other internal departments
- Ability to learn quickly as our products often have new releases with new functionality
- Exceptional organizational skills in order to maintain documented records of all support inquiries and resolutions as well as appropriate follow up
- Flexibility to shift priorities to meet daily, weekly objectives
- Proficiency in MS Office products including but not limited to Word, Excel and Outlook, and the ability to navigate in the different versions of Windows XP, Vista and 7, 10.
- Familiarity with differences between desktops, laptops, tablets and mobile apps
- Inquisitiveness and ability to solve problems

Education:
Associate

Experience:
1-4 years

Qualifications:
- Required flexibility in working a shift rotation: Monday - Friday 8:00 AM to 9:00 PM EST (working remotely)
- Salesforce experience is preferred, but not required
- One-year call center phone support experience preferred


If you feel your background matches the requirements of this great opportunity, please apply directly or feel free to give our office a call at 732-224-1166.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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