Call Center Representative Inbound

Charleston, Illinois
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
10:00 AM - 10:15 PM (Various Shifts Available)
US$ 9.75 per hour
Ref. Number
Somers,Cynthia J., Spherion
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Job Description

Customer Service Representative

The Customer Service Representative is responsible for assisting current and potential new customers with enrollment processes and aiding existing customers with status updates. In addition, they will provide customers with their current account information, resolve questions concerning eligibility and assist with the application process. The ideal candidate must be able to multi-task and have previous customer service experience. Program hours are 10AM-10:15PM M-F, 8AM-8:15PM Saturday and 9AM-7PM on Sunday. Part-Time and Full-Time shifts may be available within these hours.

Job Description
Assisting potential new customers with eligibility requirements and needed documentation.
Capturing caller information, and sending out applications.
Provide new customers with program specific information and application assistance.
Explaining program specific benefits to qualified or approved applicants and existing customers.
Research accounts and provides account status updates.
Assist current customers with program benefit recertification, including reading disclosures and attestations.
Agents may be cross-trained to assist with document reviews.

Working hours: 10:00 AM - 10:15 PM (Various Shifts Available)

Required Qualifications:
Excellent customer service skills
Ability to multitask and use multiple systems on multiple platforms
Ability to remain calm under pressure and handle upset callers
Must demonstrate patience and compassion toward callers
Ability to take constructive criticism and have a willingness to learn
Maintain confidentiality and professionalism

High School

0-1 years

You must be at least 18 years old and submit to a background screening and drug test

Walk-in applications accepted. Apply online at Call 217/487-4343 for additional detail. Text JOBS to 217-487-4343 for application link.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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