Call Center Representative Inbound

Cincinnati, Ohio
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
11:00 AM - 9:00 PM
US$ 11.00 per hour
Ref. Number
Heckman, Lindsay, Spherion
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Job Description

Our client, a leading provider of laser eye surgery, is seeking Call Center Representatives. This is a temp-to-hire position paying $11 an hour. Upon hire, employees will have a pay rate of $12.25 and be eligible to receive an achievable monthly bonus of $1000. Permanent employees may also receive excellent benefits plans.

Hours: 11am-9pm M-F, rotating Saturdays 9am-6pm.

The position:

you will play a key role as the first impression patients receive of the company and are responsible for providing superior patient care, customer service and consultative sales assistance to our prospective patients. This includes, but is not limited to, answering questions regarding our services, scheduling a variety of appointment types and providing an excellent representation of the brand.

As an Inbound Call Center Consultant, you will be responsible for educating the patients about their journey, sharing excitement for the Lasik Experience, building the brand and the relationship, and converting using best practices.

Additional responsibilities for this role include:

?? Generate leads and revenue by handling inbound phone calls, outbound phone calls, website based leads and other sources

?? Assist vision centers and provide great patient care by handling appointment reminder outbound calls

?? Create and maintain patient profiles, ensuring information is entered accurately and helpful for future patient review

?? Enhance the customer experience by identifying sales and patient care needs and utilizing consultative sales techniques to provide the assistance necessary

?? Maintain service knowledge in order to accurately assist patients in their patient journey

?? Meet quantitative metrics and performance standards as defined by management

Working hours: 11:00 AM - 9:00 PM

As an Inbound Call Center Consultant, you should possess exceptional organizational and problem solving skills, with the ability to handle multiple competing priorities in a highly-dynamic work environment. Additionally, it is important that you display excellent verbal and written communication.

Specific qualifications for this role include:

- Comfortable engaging in conversation

- Highly adaptable to change

- Receptive to mentoring and coaching

- The ability to laugh and have fun!

- Basic computer skills including various webs based and software applications

- High School diploma or equivalent required

- Two years college education preferred

- Two years consultative sales/customer service experience preferred

- A commitment to making sure we provide EXCELLENT patient care and customer service!

High School

1-4 years

*Able to provide excellent Customer service
*previous Call center experience
*Basic computer skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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