Call Center Representative Inbound

posted:
Location
East Brunswick, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 8:00 PM (Various Shifts Available)
Salary
US$ 14.00 per hour
Ref. Number
S_38989
Contact
Devin Sypher, Spherion
Phone
609-734-0003
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Job Description

Get ready to "swim your way" into the summer with this amazing temporary position at a pool company! This company's main goal is to make sure that everyone has the greatest experience with their pools and whether it is good or bad, they need a team of patient and compassionate call center representatives to handle any situation that comes their way. The call center agents main responsibility would be to provide friendly and exceptional service to our customers. Performing a variety of tasks related to building loyal relationships, solving problems and creating solutions in a matter that will ensure 100% customer satisfaction.

This position is a temporary assignment from April 1st, 2018- September 15th, 2018.

Responsibilities:
-Handle high volume of calls, live chats and emails inquiries.
-Process customer warranty claims and returns according to policies and procedures.
-Manages and maintains all aspects of customer accounts and order process.
-Communicate with customer and sales team regarding product availability, delivery dates, order cancellations and order status.
-Interface with all levels of staff to ensure customer satisfaction and troubleshoot and resolve issues in a timely manner.
-Keep abreast of product line, prices, delivery time, various marketing promotional services and similar data.
-Work closely with service technicians to ensure timely delivery and repair of returned units.

Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)

Skills:
-Experience in a high volume call center is a must
-Must have the ability to work in a performance-measured environment
-Excellent follow up skills and great attention to detail.
-Ability to think 'on your feet' to solve problems, multi-task and prioritize assignments
-Team player able to work independently in a results-driven, fast-paced environment
-Willing to learn and grow with company
-Proficiency in MS Office

Education:
High School

Experience:
1-4 years

Qualifications:
-High school diploma or equivalent
-Bilingual English and French or Spanish is preferred but not required
-Excellent analytical problem solving and conflict resolution skills
-Must have excellent listening skills and patience
-Excellent written and verbal communications skills are essential
-Ability to work flexible hours, including evenings, weekends and overtime as required


If your interested in this position, text (your name, town you live in and "Pool") to 609-734-0003 or email me your resume to NjJobs@Spherion.com.

Hope to hear from you soon!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now