Call Center Representative Inbound

Fort Wayne, Indiana
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
3:00 PM - 11:30 PM (Various Shifts Available)
US$ 10.00 per hour
Ref. Number
Spherion, Spherion
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Job Description

Spherion Staffing is hiring 20 Call Center Representatives in Fort Wayne!

2nd shift - multiple schedules

Answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options, booking travel, assisting with navigation of the travel website, cancelling trips, and more! Have fun as you start the memorable trip experience as they make the reservation. Warning, your destination bucket list may grow in size the more trips you plan. Put that knowledge you gain daily to use as you help find alternate plans if hotels are sold out or when their flight is canceled by a snow storm. This is an extraordinary team who is committed to a positive and quality experience for card members and coworkers alike!

?? ???Booking leisure domestic and international reservations

?? Problem solving skills to find solutions that fall within guidelines and travel vendor policies

?? Ability to navigate a computerized data entry system or other relevant applications is required

?? Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook

?? Tailoring your strong communication and customer service skills to your customers

?? Having a passion for travel that creates an extraordinary call experience as you share that passion

?? Ability to work in a constantly changing and fast paced environment

Working hours: 3:00 PM - 11:30 PM (Various Shifts Available)

- Strong judgment and decision-making skills

- Superior negotiating skills

- Able to work independently

High School

0-1 years

-Must have a completed high school diploma or GED
-Must be able to work 2nd shift schedules ( 3:00pm-11:30pm or 3:30pm-12:00am)
-Must be able to work a morning training schedule for 2 weeks 9:00am-5:30pm

???Benefits ???

?? Paid training that prepares for your success as a travel agent

?? Stable schedules to provide you a strong work - life balance

?? Comprehensive benefits including travel benefits (discounts on select airfares, hotels and more)

?? Job Stability with Growth Opportunities - 95% of our support leaders have been promoted from within

?? Afternoon and evening shifts. You will need to be able to work one weekend day.

?? Pay increase after 6 months and 1 year.

?? Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!

?? Paid Time Off after 90 days (80 hrs. first year) - plus it grows with you, this is a long term career opportunity

?? An outstanding support team whose focus is your success

?? The chance to further develop your skills and experience

If interested, Apply Today and call our office at 260-496-9900 to schedule your orientation!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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