Call Center Representative Inbound

posted:
Location
Galesburg, Michigan
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 13.25 per hour
Ref. Number
S_35307
Contact
Tatum,Genetasia, Spherion
Phone
269-9680303
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Job Description

**This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience). **

The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

Responsibilities:
Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.
Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton
Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.
Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
Support teammates and other departments as needed
Represent company in a courteous, ethical, and professional manner at all times
Administer Company's Truck Component product warranties per published guidelines

Working hours: 8:00 AM - 5:00 PM

Skills:
Ability to work Flexible hours

Education:
High School

Experience:
1-4 years

Qualifications:
Customer Service Experience
Call Center Experience
Sales Experience
Strong Technical Skills


N/A

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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