Call Center Representative Inbound

Indianapolis, Indiana
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM (Various Shifts Available)
US$ 15.00 per hour
Ref. Number
Wrenn, Paige, Spherion
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Job Description

Spherion Staffing is hiring Call Center Representatives located downtown Indianapolis. Must be available for any shift between the hours of 8am-10pm. Pay is $15/hr. Stable internet connection required and the ability to work remotely until August 2020.

-Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.
-Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.
-Provide guidance and direction to assist clients in completing their Mortgage Assistance Application
-Notify and educate clients of all Investor /Insurer programs available while informing of the decision process.
-Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.
-Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.
-Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
-Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

-Strong analytical and organizational skills with great attention to detail
-Ability to grasp concepts quickly
-Flexibility to adapt to frequently changing processes and procedures
-Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
-Understanding of Call Center telephony and technology
-Customer focused interpersonal skills
-Ability to multitask and prioritize issues
-Communication Skills

High School

1-4 years

-High School Diploma or GED Equivalent

-Previous Mortgage Single Point of Contact Experience
-Experience in mortgage, banking, financial risk, audit or compliance
-Knowledge of basic collection, mortgage servicing and default servicing concepts

Apply now or call 317-870-5555 for more information!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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