Call Center Representative Inbound

posted:
Location
Killeen, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
Various Shifts Available
Salary
US$ 11.00 per hour
Ref. Number
S_31794
Contact
Kemery,Jennifer, Spherion
Phone
254-778-0369
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Job Description

The Bilingual Customer Service Representative is responsible for assisting current and potential new customers with enrollment processes and assisting existing customers with status updates.

Responsibilities:
Assisting potential new customers with eligibility requirements and needed documentation.
Capturing caller information, and sending out applications.
Provide new customers with program specific information and application assistance.
Explain program specific benefits to qualified or approved applicants and existing customers.
Research accounts and provide account status updates.
Assist current customers with program benefit recertification, including reading disclosures and attestations.
Transfer customers to appropriate departments for further assistance.

Working hours: Various Shifts Available

Skills:
N/A

Education:
High School

Experience:
1-4 years

Qualifications:
Available Monday through Sunday 7am-10pm.
Proficient in English and Spanish.
Good written and verbal communication skills
Strong customer service skills.
Ability to multitask and use multiple systems on multiple platforms.
Ability to identify customer problems and take appropriate actions in the correct system.
Ability to remain calm under pressure and handle upset callers.
Active listening skills and ability to ask clarifying questions to gain understanding.
Problem solving skills.
Must demonstrate patience and compassion toward callers.
Ability to take constructive criticism and have a willingness to change.
Maintain confidentiality and professionalism.
Must be at least 18 years old, and pass a background screen and drug test.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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