Call Center Representative Inbound

posted:
Location
Killeen, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 12.00 - US$ 12.25 per hour
Ref. Number
S_52516
Contact
Wright, Aiysha, Spherion
Phone
254-778-0369
Apply Now

Job Description

The ideal candidate must be able to multi-task, have previous customer service experience/insurance work experience, and ability to think quickly, problem solve and be productive in a fast paced environment while adapting to change. This is a full time position that requires open availability,
8am-8pm, Sunday through Saturday.

Responsibilities:
 Assisting potential new members and existing members of a major health insurance provider with Medicare Part C plans, Medicare Part D plans, Medicare Supplement Plans, and ACA compliant plans.Capturing caller information and sending out pre-enrollment packets or scheduling meetings
Assist potential new members in selecting the health insurance plan that best meets their needs and completing applications
 Working with the Federal Marketplace to assist members with enrollment questions and issues
 Assist existing members in selecting the health insurance plan that best meets their needs for the upcoming year by explaining plan changes and alternative plans
 Explaining plan benefits, including verification of provider status and coverage of medications
 Reviews submitted claims and determine if charges were considered correctly under the subscriber???s benefit plan. If so, explain to the subscriber how the determination was reached. If not, determine what further action needs to be taken.
 Review subscriber???s Evidence of Coverage and on-line resources to determine how charges will be considered in accordance with their plan. Provides detailed benefit information if procedure / diagnosis code available, general information if not.
 Assist members with locating in-network providers, pharmacies, and facilities.
Assist members with premium questions and acceptance of payments

Working hours: Various Shifts Available

Skills:
--Good written and verbal communication skills
--Strong customer service skills
--Ability to multitask and use multiple complex systems on multiple platforms
--Ability to look at complex issues and identify the problem using multiple systems
--Ability to remain calm under pressure and handle upset callers
--Active listening skills and ability to ask clarifying questions to gain understanding
--Problem solving skills
--Ability to adapt to changing situations
--Must demonstrate patience and compassion toward callers
--Ability to take constructive criticism and have a willingness to change
--Basic math skills (add, subtract, multiply, percentages)
--Maintain confidentiality and professionalism
--You must be at least 18 years old and pass a background screening and drug test

Education:
High School

Experience:
1-4 years

Qualifications:
 Good written and verbal communication skills
 Strong customer service skills
 Ability to multitask and use multiple complex systems on multiple platforms
 Ability to look at complex issues and identify the problem using multiple systems
 Ability to remain calm under pressure and handle upset callers
 Active listening skills and ability to ask clarifying questions to gain understanding
 Problem solving skills
ability to adapt to changing situations
Must demonstrate patience and compassion toward callers
 Ability to take constructive criticism and have a willingness to change
 Basic math skills (add, subtract, multiply, percentages)
 Maintain confidentiality and professionalism
 You must be at least 18 years old and pass a background screening and drug test


Apply today

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for

Apply Now