Call Center Representative Inbound

posted:
Location
Lawrenceville, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.00 - US$ 15.00 per hour
Ref. Number
S_51518
Contact
Marottoli,Phill, Spherion
Phone
609-734-0003
Apply Now

Job Description

A growing Pharmacuetical Marketing Company in Lawrenceville, NJ is looking to hire some great new talent for their Inbound Patient Service Team. The Patient Service Representative is an important member of the contact center team that creates and maintains patient relationships, understands products and services, researches inquiries, assembles and communicates information, verifies patients understanding of information, answer and records patient inquiries.

Responsibilities:
-Manage a high volume of inbound contact with patients via telephone, email, and chat.
-Respond to immediate Patient questions, requests, concerns and needs.
-Promote meaningful relationships and brand loyalty through engaged and informed conversation with patients
-Maintain accurate data in systems, and update as necessary.
-Escalate issues according to department protocol.
-Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution

Working hours: 8:00 AM - 5:00 PM

Skills:
-Excellent written and oral communication skills
-Excellent interpersonal, organizational and active listening skills
-Ability to establish rapport and develop relationships via phone
-Ability to work independently and as a member of a team
-Demonstrated sensitivity and empathy when speaking with patients

Education:
High School

Experience:
1-4 years

Qualifications:
-High school diploma or equivalent
-Minimum of 1 year experience in a call center environment
-(1) year of work experience in a customer service or customer focused role
-Must have proven ability to provide consistently high quality of service


If you are looking for a great new job please apply below or give us a call or text at 609-734-0003

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now