Call Center Representative Inbound

Lawrenceville, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 14.00 - US$ 16.00 per hour
Ref. Number
Gabrielle Lubischer, Spherion
609 7340003
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Job Description

A growing Pharmacuetical Marketing Company in Lawrenceville, NJ is looking to hire some great new talent for their Inbound Customer Service Team. The Customer Service Representative is an important member of the contact center team that creates and maintains patient relationships, understands products and services, researches inquiries, assembles and communicates information, verifies patients understanding of information, answer and records patient inquiries.

-Manage a high volume of inbound contact with patients via telephone, email, and chat.
-Respond to immediate Patient questions, requests, concerns and needs.
-Promote meaningful relationships and brand loyalty through engaged and informed conversation with patients
-Maintain accurate data in systems, and update as necessary.
-Escalate issues according to department protocol.
-Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution

Working hours: 8:00 AM - 5:00 PM

-Excellent written and oral communication skills
-Excellent interpersonal, organizational and active listening skills
-Ability to establish rapport and develop relationships via phone
-Ability to work independently and as a member of a team
-Demonstrated sensitivity and empathy when speaking with patients

High School

1-4 years

-High school diploma or equivalent
-Minimum of 1 year experience in a call center environment
-(1) year of work experience in a customer service or customer focused role
-Must have proven ability to provide consistently high quality of service

If you are looking for a great new job please apply below or give us a call or text at 609-734-0003

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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