Call Center Representative Inbound

Livonia, Michigan
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 14.62 per hour
Ref. Number
Towsley, Courtney, Spherion
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Job Description

We have an exciting opportunity starting promptly starting on 12.15. We have partnered with child support and they are looking for eager, hardworking individuals with 1 year of prior customer service experience. The job will require you to be able to

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and training as requested and maintains up-to-date knowledge of all programs and systems..

Working hours: 8:00 AM - 5:00 PM

- Good phone etiquette
- exceptional customer service
- time management
- ability to work in office

High School

1-4 years

Must haves
- High school diploma or GED
- Reliable transportation
- Must be able to work in office (not optional)
- Be willing to download and follow the company app and safety guidelines each day, including wearing a surgical mask (provided) and follow social distancing rules for the duration of their shift
- 1 year of customer service experience
- Up to date resume
- Must be able type a minimum of 25 wpm

Call 517-999-9060 for immediate consideration

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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