Call Center Representative Inbound

Lodi, California
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 16.00 per hour
Ref. Number
Jeannine Crane, Spherion
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Job Description

This is a 'Customer Service Operations' position working in a 'Call Center' environment for a large, well known medical provider in Lodi, CA. Call Center experience preferred, but not required. Selected talent will provide support to customers; responding to inquiries, validating data, updating information, making corrections, researching inquiries, and performing like tasks as requested.

Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the Blue Shield product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process. In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities. May assist in scheduling and coordinating team activities. Typically provides input in hiring decisions and performance appraisals. Handles the highest level of escalated and unresolved calls

Working hours: 8:00 AM - 5:00 PM

Required Skills non-negotiable s:
Detail-Oriented and efficient in providing customer service in adverse situations.
Focused on "great service" directive. Exceptional ability to stay attentive when dealing with customers.
Proven ability to grasp product knowledge and relay product information in a concise and potent manner.
Clear communication skills aimed at understanding customers' needs and providing corresponding services.
Clear writing skills with computer skills.

High School

1-4 years

Ability to think outside the box.
Proven computer skills utilizing Outlook, Excel, and Word.
Able to key 40 wpm at a minimum.
Great listener who is patient and focused on the task at hand.
Possess the desire and is motivated to help people.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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