Call Center Representative Inbound

Mason, Ohio
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 8:00 PM
US$ 14.00 - US$ 15.00 per hour
Ref. Number
Heckman, Lindsay, Spherion
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Job Description

Our client, a major health insurance carrier, located in Mason, OH is looking for experienced Customer Care Reps. This will include inbound calls from and outbound calls to insurance members, helping them through questions and challenges on their polices and coverages.
Applicants must be available to work Monday-Friday, between the hours of 8am and 8pm.

Primary duties may include, but are not limited to:

? Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
? Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
? Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
? Researches and analyzes data to address operational challenges and customer service issues.
? Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
? Uses computerized systems for tracking, information gathering and troubleshooting.
? Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
? Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
? Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Working hours: 8:00 AM - 8:00 PM

Customer service
Inbound call center
Computer skills
Professional etiquette

High School

1-4 years

High school diploma or above
Prior call center experience
Prior customer service experience

This position requires prior call center experience, ability to pass a drug screen and background check, and excellent attendance.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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