Call Center Representative Inbound

posted:
Location
Raleigh, North Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 13.00 - US$ 15.00 per hour
Ref. Number
S_63141
Contact
Pavona, Denise, Spherion
Phone
919-8735588
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Job Description

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Input data into the company computer platform to keep each customer record updated

Working hours: 8:00 AM - 5:00 PM

Skills:
Hands-on computer skills
Excellent interpersonal communication skills
High level of professionalism
Problem solving abilities
Positive attitude
Excellent Attendance

Education:
High School

Experience:
0-1 years

Qualifications:
High school diploma or GED required


Call our office today 919-873-5588

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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