Call Center Representative Inbound

posted:
Location
Raynham, Massachusetts
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
12:00 PM - 9:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_42384
Contact
Duggan,Julie, Spherion
Apply Now

Job Description

Spherion is actively recruiting Inbound Customer Service Agents for a large contact center in Raynham, MA! Candidates must be available to train Monday-Friday 8:30a-5p and transition to a mid shift (12p-9p) with rotating Saturday schedules 8a-4p, this is a temp to hire opportunity.

Responsibilities:
Assist callers with a variety of requests including general product inquiries, service and price inquiries, billing questions, and quality concerns.
Answer calls from residential and commercial clients to promote world class service
Diagnose customer needs and concern, handle difficult calls in a courteous and professional manner
Create and maintain and positive and professional connection with callers at all times.

Working hours: 12:00 PM - 9:00 PM

Skills:
The successful candidate should be able to input correctly input customer information into the CRM system, communicate effectively via phone and e-mail, and display excellent decision making and problem solving skills.

Education:
High School

Experience:
1-4 years

Qualifications:
High School Diploma or equivalent required.
Minimum one year customer service experience required, call center experience a plus
Ability to thrive in a fast paced open call center environment


Get hired with Spherion, training classes starting 5/28 and 5/30!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now