Call Center Representative Inbound

posted:
Location
Reno, Nevada
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 5:30 PM
Salary
US$ 13.50 per hour
Ref. Number
S_39324
Contact
Brian Lytle, Spherion
Phone
775-829-8367
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Job Description

Inbound call center openings available for South Reno based location, Temp to hire opportunity with chance to work at home after initial period, Assisting AARP members with membership renewal, coverage questions, and other inquiries. Treatment time is 9 AM to 5:30 PM after that available shifts include, 8:30 AM to 5 PM, 9 AM to 5:30 PM, or 9:30 AM to 6 PM.

Responsibilities:
Representatives follow a flexible work schedule aligned to Medicare's Fall Open Enrollment period (October -December.) Paid training classes will begin in May, June, July, August and September.

This is a call center position. Our representatives assist AARP members by addressing inquiries on health care products underwritten by multiple health insurance carriers.

Representatives are expected to:
-Take inbound phone calls from AARP members and assist them with their insurance needs.
-Complete outbound call campaigns. These do not involve cold calling and are in follow up to inquiries made by the customer.

Working hours: 9:00 AM - 5:30 PM

Skills:
Strong keyboard and multi-tasking skills.
-Good typing, data entry and spelling skills
-Excellent verbal and written communication skills.
-Enjoy talking with and assisting customers over the telephone, even when customer may be frustrated confused, or upset.
-Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.
-Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability.
-Self-motivation to reach and exceed goals.
-Good organizational and time management skills.
-Exceptional ability to work independently.
-Capability to work in a very structured environment that has assigned schedules and breaks. Environment also includes regular quality monitoring and feedback from your manager.
-Bilingual Spanish Speaking is a plus

Education:
High School

Experience:
0-1 years

Qualifications:
High school diploma or GED
Background check required


Temp to hire opportunity
Good opportunity to work from home down the line

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now