Call Center Representative Inbound

Trenton, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 14.00 - US$ 15.00 per hour
Ref. Number
Diaz, Antonio, Spherion
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Job Description

Job Description:
We are currently looking to hire Customer Service Representatives for our client, a
sample management services company for the life sciences/pharmaceutical industry, in
Lawrenceville, NJ. This role is a full-time position in a cooperative, friendly environment.

Responsibilities of the Customer Service Representative :
- Receiving calls from patients looking for information.
- Answering questions pertaining to health insurance.
- Offering guidance on the application process.
- Documenting outcomes within the system.
- Following up with patients regarding the process

Working hours: 8:00 AM - 5:00 PM

The Customer Service Representative will need:
- Excellent computer skills (Microsoft Word, Microsoft Excel and Typing).
- Ability to develop a rapport and develop relationships via phone. Active listening skills are key!
- Ability to multi-task and balance multiple priorities to meet expected response deadlines depending
on email/call volume.

High School

1-4 years

Qualifications to be a Customer Service Representative :
-1-2 years in a customer focused role. Previous experience in healthcare, insurance, or
pharmaceuticals is preferred.
- High School Diploma or equivalent
- Organized and detail oriented

If you or someone you know is interested in this position please call or text 609-734-0003!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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