Call Center Representative in Burlington

posted:
Location
Burlington, Vermont
Industry
Customer Service & Call Center
Job Type
Full-Time
Salary
US$ 15.00 per hour
Reference Number
S_7267
Contact
Venable, Jana, Spherion
Phone
(802)-8645900
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Job Description

Spherion Staffing, a national recruiting and staffing agency with a locally owned office in South Burlington, VT is seeking a Call Center Representative in South Burlington, VT. This is an exciting full time, direct hire opportunity! The ideal candidate will have excellent customer service and communication skills as well as strong computer skills.
Experience in a financial institution is helpful.
Competitive Benefits Package available!

Please apply online at:
www.spherion.com Reference ID# S_7267

Summary:

The Call Center Representative provides top-notch customer service to existing and potential customers, assisting them with questions and concerns and educating them on available products and services.

Essential Functions:

Assist existing and potential customers with telephone and online requests.
Reply to questions about products and services; cross-sell products and services.
Assist customers with issues when appropriate; escalate with recommendations when appropriate.
Update and maintain customer account information, records, and electronic files.
Create and maintain required documentation and reporting.
Assist other departments; perform other tasks as needed.

Working hours: Monday-Friday 8:00-5:00 / some 1/2 Saturdays.

Skills:
Requirements:

Associates degree in a relevant discipline.
1-3 years of call center customer service experience.
Excellent communication (verbal/written) and telephone skills.
Friendly, customer service oriented demeanor.
Ability to work independently and in a team.
Experience in a financial institution is helpful.
Strong computer and software skills.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Qualification

Associates

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