Call Center Representative

Chico, California
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
US$ 13.00 per hour
Ref. Number
James Green, Spherion
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Job Description

Call Center Representatives are responsible for assisting customers with account research or problem solving. They ensure timely and accurate resolution which may require collaboration with other departments. They communicate status with the customer if the issue is not resolved at first point of contact. They are knowledgeable regarding our products and services and capable to explain this information to the satisfaction of customers. They assess customer needs and recommend and refer customers to internal business partners. They have excellent customer service skills and deliver a superior customer experience resulting in retention of existing customers and development of customer loyalty.

Working hours: 7 days per week, 8am - 6pm

--High school graduate at minimum
--Experience required:
- - two year's work experience in a Call Center, or related experience. Demonstrates consistent capability to productively resolve complex customer interactions. Achieves high standards with regard to Call Center metrics relating to sales, service, compliance, and adherence to all required processes/procedures.
--Works well in a team environment.
--Has the focus, persistence, positive outlook and discipline to meet the personal demands of a high volume, fast paces sales/service and technology support role/environment.
--Sets high standards of personal performance, quality and accountability.
--Ability to use basic office systems and equipment, such as a computer, telephone headset, copier and fax machine, and Microsoft software

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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