Call Center Representative

posted:
Location
Fort Wayne, Indiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Salary
US$ 10.00 per hour, $10 per hour + none
Ref. Number
S_27077
Contact
Meadows, Kacie, Spherion
Phone
260-496-9900
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Job Description

Function:

Ensure customer satisfaction through processing orders, preparing general correspondence and coordinating customer service needs with other functions as required. Serve as customer contact, represent by telephone, chat and/or mail regarding such matters as placing an order.

Essential Duties:

Provide courteous and professional customer service
Handle incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc.
Share promotions and suggest additional items as appropriate
Process payments, credits and/or debits
Process and send requested reports, invoices and packs slips upon request
Assist Customer Service Supervisor with special projects as requested
Evaluate and identify opportunities to drive process improvements that positively impact the customer's experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Environment:

Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC
Sensory skills, such as good eyesight, good hearing and dexterity
Ability to operate office equipment, including computers and phones

Working hours: Tuesday - Friday 1:30 pm - 10:00, Saturday 9-9 Monday-Thursday 1:30 pm - 10:00 pm, Sunday 10-6

Skills:
Time management
Interpersonal communication skills
Organization
Email and Phone etiquette
Data Entry

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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