Call Center Representative

posted:
Location
Newbury Park, California
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
6:00 AM - 2:30 PM
Salary
US$ 16.00 - US$ 16.50 per hour
Ref. Number
S_28871
Contact
Gaby Hernandez, Spherion
Phone
805-973-0955
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Job Description

Temp to hire
Job is in Newbury Park
Schedules for 130 practices. Schedules for a wide variety of practice types including Internal/Family Medicine, Pediatrics, Cardiology, Urology, Orthopedics, Neurology, OB/GYN, Gastroenterology, Rheumatology, Radiology, Physical Therapy, Ophthalmology and more.

Responsibilities:
Answering Incoming Patient Calls
Conducting Outbound Calls to Patients and Physician offices
Answering Patient inquiries, using multiple system resources to research and resolve various issues.
Scheduling patients for appointments with physician office(s) following physician specific scripts and requirements.
Updating patient accounts as necessary, to include demographics and insurance
Building long lasting relationships with clients and patients
Providing reports to management staff regarding daily activities, process improvements.

Working hours: 6:00 AM - 2:30 PM

Skills:
Answering Incoming Patient Calls
Conducting Outbound Calls to Patients and Physician offices
Answering Patient inquiries, using multiple system resources to research and resolve various issues.
Scheduling patients for appointments with physician office(s) following physician specific scripts and requirements.
Updating patient accounts as necessary, to include demographics and insurance
Building long lasting relationships with clients and patients
Providing reports to management staff regarding daily activities, process improvements.

Education:
High School

Experience:
1-4 years

Qualifications:
Ability to navigate multiple various computer systems
Ability to type 30+ WPM
Ability to use Microsoft office applications such as Word, Excel and Outlook
High School Diploma or Equivalent
Must have customer service experience in an office setting (no retail)
Call center experience a plus
Great communication skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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