Call Center Representative

Raleigh, North Carolina
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
Various Shifts Available
US$ 13.00 - US$ 14.00 per hour
Ref. Number
Pavona, Denise, Spherion
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Job Description

As an Enrollment Specialists you will serve as the day-to-day frontline support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollments and appeals for NC residents enrolling in Medicaid benefits.

You will help to de-escalate issues as appropriate and properly document all call center contacts. In addition to handling inbound volume, Enrollment Specialists will also assist with Outbound follow up calls and working manual tasks as needed to support the North Carolina Medicaid Transformation program.

Handle high volume inbound calls supporting members with counseling when selecting appropriate health care plans to meet their needs
Accurately document member information and call notes
Provide members with accurate information and a positive experience to all callers (callers may also include local county offices)
De-escalate callers when handling complaints and escalating when appropriate
Handle up to 3 incoming chat sessions simultaneously
Complete offline work as needed

Working hours: Various Shifts Available

Attention to detail
Bi-lingual a Plus
Medicaid experience a plus
Ability to multi-task and complete work on-time with accuracy
Proficient typing skills
Solid computer skills: Word, Excel and Outlook
Verbal and written skills

High School

1-4 years

1-3 years inbound call center experience is required, preferred in healthcare
HS diploma or GED
Ability to work in a high-speed, fast paced environment
Ability to work flexible schedules including evenings and weekends

APPLY TODAY - Work starts in the new year - all qualified applicants will be considered - call 919-873-5588 and ask for Kam

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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