Call Center Representative

posted:
Location
Roanoke, Indiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
Various Shifts Available
Salary
US$ 13.00 per hour
Ref. Number
S_32064
Contact
Betancourt-Avila,Rosa, Spherion
Phone
260- 496-9900
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Job Description

JOB DESCRIPTION
JOB TITLE: Customer Service Representative
DEPARTMENT: Customer Service

FUNCTION
Ensure customer satisfaction through processing orders, preparing general correspondence and coordinating customer service needs with other functions as required. Serve as customer contact by telephone, chat and/or mail regarding such matters as placing an order, pricing, stock availability and shipping.

Responsibilities:
ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Provide courteous and professional customer service while exemplifying core values to all customer types
2. Handle incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc.
3. Share promotions and suggest additional items as appropriate
4. Process payments, credits and/or debits
5. Process and send requested reports, invoices and packs slips upon request
6. Assist retail partners with marketing promotion questions to include assisting with support documents on the Partners Log-InWork with Customer Service Specialists as needed
7. Prepare Return Authorization paperwork and print return labels utilizing FedEx Online
8. Assist Customer Service Supervisor with special projects as requested
9. Evaluate and identify opportunities to drive process improvements that positively impact the customer?s experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling

Working hours: Various Shifts Available

Skills:
1. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
2. Maintain a balance between company policy and customer benefit in decision making; Handling issues in the best interest of both customer and company
3. Maintain updated knowledge of department metrics and KPI?s

Education:
High School

Experience:
1-4 years

Qualifications:
EDUCATION AND/OR EXPERIENCE
High school graduate
2+ years customer service experience

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers Strong desire and ability to serve customers and solve problems
This description is intended to describe the general content of and requirements for the performance of this position.
It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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