Call Center Representative

West Columbia, South Carolina
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 12.00 per hour
Ref. Number
Recruiting Department, Spherion
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Job Description

A nationwide company is seeking a Residential and Commercial HVAC call center representative to handle incoming consumer inquires in their Call Center in their West Columbia office. This candidate must have a minimum of 2 years of call center experience.

-Under direct supervision, this entry level position handles a variety of incoming consumer inquiries on Residential and Commercial HVAC products through a Call Center.
-This position responds to questions and requests for information regarding products and dealers in order to provide the best customer experience possible.
-Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment.
-Explains the terms of product warranties.

Working hours: 8:00 AM - 5:00 PM

-Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits.
-Provide product documentation to consumer if requested.
-May assess needs and suggest/promote alternative products or services.
-Guide the consumer to the dealer if dealer services are required.
-Document the call information into the call-tracking database in the event additional follow-up is required

High School

1-4 years

-Requires a high school diploma or an equivalent combination of education and experience.
-Excellent verbal, listening and written communication skills. Strong customer service skills.
-Ability to handle and diffuse difficult customer situations.
-The ability to provide assistance in a fast paced environment.
-Ability to learn, understand and convey technical information.
-Ability to multitask to handle and prioritize multiple technical requests.
-Proficient in Microsoft Office Suite.
Experience with SAP is preferred..

Apply online and then call our Recruiting department at 803-731-2227 for our next open interview event!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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