Call Center Representatives for New Jersey Natural Gas

posted:
Location
Belmar, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Salary
US$ 27.26 - US$ 28.48 per hour, $27.26 - 28.48 per hour + none
Ref. Number
S_26688
Contact
Meg Cody, Spherion
Phone
732-224-1166
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Job Description

- Provide excellent customer service in a fast-paced call center environment
- Coordinate with field representatives to ensure needs of customers are being met
- Operate in a team environment with customer satisfaction as the ultimate goal
- Complete accelerated training and be able to pass several tests within the training period
- This is a "safety sensitive" position, and all candidates will be required to pass a Department of Transportation test as well as a background check and preemployment physical

Working hours: 6:00 AM - 10 PM + rotatingweekends

Skills:
- Minimum of 3 years recent customer service experience in a FAST-PACED call center/customer service environment.
- Several of the candidates in the class will be BILINGUAL in Spanish. This is a plus.
- Ability to sit for extended periods of time taking calls on a head set, communicating with customers, and entering information into the computer system.
- Must possess excellent communication, organizational, and computer skills.
- Candidates should be proactive with a high-level of initiative and be creative problem solvers.
- Candidates should be adaptable; comfortable with learning and mastering new technologies
- Candidates should be comfortable with cross-selling and up-selling products to customers
- Ability to work rotating shifts: Mon-Fri 6:00 AM to 10:00 PM and Sat & Sun 6:00 AM to 6:00 PM .
- The first months of training occur during the hours of 8:00 AM and 4:30 PM Monday through Friday.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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