Call Center Representatives

posted:
Location
Fargo, North Dakota
Industry
Customer Service & Call Center
Job Type
Full-Time
Salary
US$ 17.00 - US$ 17.27 per hour, $17.00 - 17.27 per hour + none
Ref. Number
S_25044
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Spherion Staffing has multiple openings for Call Center Representatives for one of our local clients. The Call Center Representatives will provide direct customer service to the provider communities, research, and resolve provider inquiries; take inbound calls, be proficient in administrative support to the internal team.

Schedule: Mon-Fri, 8am-4pm
Dress Code: Business Casual
Pay: $17.27/hour

Responsibilities:
- Contribute positively to a work environment that is flexible, adaptable, and team-based
- Thoroughly understand Company and Customer regulations and expectations
- Respond to incoming inquiries, telephone and/or written from providers
- Knowledgeable in all major Company operating systems
- Actively participate in Company operational and ongoing training

Working hours: Monday - Friday 8am-4pm

Skills:
Qualifications:
--High School Diploma or GED
--Minimum of 6 months customer service experience preferred
--Working knowledge of processing systems
--Understanding of basic customer regulations
--Ability to work both independently as well as a team environment
--Ability to assess workload, meet deadlines and adjust as needed
--Excellent communication skills, both verbal and written
--Comprehensive reading and interpretive skills
--Maintain professional telephone etiquette in a variety of call situations.
--Basic math skills
--Research, analytical and problem solving skills
--Ability to organize and prioritize workload
--Good PC skills, with proficiency in MS Office (Word, Excel)
--Excellent keyboarding skills (typing, 10key, alphanumeric data entry)

To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now