Call Center Team Leader - Quality Assurance

posted:
Location
Morrisville, North Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 6:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_63796
Contact
Pavona, Denise, Spherion
Phone
919-8735588
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Job Description

Quality Assurance Team Lead for Call Center Operations - Several Positions Available!

Responsibilities:
*Responsible for monitoring, evaluating and directing call center staff on the quality of work performed
*Assist in the design & development of strategies or activities to improve call center operations performance
*Reporting on performance indicators
*Staff assessment on policies and procedures/customer requirements
*Monitor activities for quality assurance purposes
*Assist in the production and update of resource materials, quick reference guides, charts etc.
*Assist with training new staff

Working hours: 8:00 AM - 6:00 PM

Skills:
*Ability to lead teams
*Experience in call center operations
*Organization, communication and leadership skills

Education:
High School

Experience:
0-1 years

Qualifications:
*HS/GED
*0-1 year experience


APPLY TODAY - SEVERAL OPENINGS AVAILABLE - 919-873-5588 or email spherionraleigh@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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