Call Center Team Leader

posted:
Location
Indianapolis, Indiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
6:00 AM - 7:00 PM
Salary
US$ 16.00 per hour
Ref. Number
S_29901
Contact
Wrenn, Paige, Spherion
Phone
317-870-5555
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Job Description

We are looking for a Call Center Representative Team Leader that will be a liaison between our company and its clients to provide non-emergency medical transportation assistance. You will be responsible for-helping-customers by providing product and service information and resolving-technical issues. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
- Manage large amounts of incoming calls in a timely manner with minimal to no time between calls
- - Follow communication "scripts" when handling different topics
- - Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- - Seize opportunities to up-sell products when they arise
- - Build sustainable relationships and engage customers by taking the extra mile
- - Keep records of all conversations in our call center database in a comprehensive way
- - Meet personal/team qualitative and quantitative targets

Working hours: 6:00 AM - 7:00 PM

Skills:
- Previous experience in a customer support team lead role (1-3 years minimum)
- Previous call center experience (1-3 years minimum)
- Healthcare experience preferred
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High School Diploma or GED
- Must be available to work any 8 hour shift between the hours of 6 am to 7 pm including every other Saturday until further notice
- Flexibility in your schedule is a must

Education:
High School

Experience:
1-4 years

Qualifications:
- Background check and drug screen required

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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