Call Center in Harrisburg, PA

posted:
Location
Harrisburg, Pennsylvania
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 11.00 per hour, $11 per hour + none
Ref. Number
S_13625
Contact
Moure,Marc, Spherion
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Job Description

Do you have experience in a high volume call center? This role is ideal for you. Our client is one of PA top healthcare and human services provider. If you are interested in a temporary to permanent assignment this is the right position for you!

What you'll be doing:
- Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP).
- Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable. Facilitates the fulfillment of caller requests for materials via mail, email, or download.
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
- Accesses, reads, and interprets data elements on all applicable and state systems to provide support, resolve inquires, and educate callers.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Enters appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support
- Facilitates translation services for non-English speaking callers according to procedures.
- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
- Performs other duties as assigned by management

Working hours: 8AM to 5PM

Skills:
--Must have at least one experience in Call Center, human services, health care or service-related field
--Very proficient with Microsoft Office
--Assessments REQUIRED

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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