Client Care Representative

posted:
Location
Fort Myers, Florida
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
11:00 AM - 8:00 PM
Salary
US$ 16 - US$ 17 per year
Ref. Number
S_37876
Contact
Recruiter, Spherion
Phone
239-939-9999
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Job Description

Spherion has partnered with a local search firm to find some great Client Care Reps. The Client Care Representative is the face of the company for their clients and is responsible for assisting them and their teams on a day to day basis. Client Care Representative reports directly to the Client Care Manager, and is a Monday through Friday position working 8-5 with the occasional rotation of an 11-8 shift and possible overtime.

Responsibilities:
Take ownership of client requests and respond accurately within specified time frames.
Educate clients on company processes and systems.
Identify service opportunities and provide solutions.
Escalate client impacting issues to the appropriate department following proper escalation procedures..
Demonstrate knowledge in best business practices and all regulations that may affect clients.

Working hours: 11:00 AM - 8:00 PM

Skills:
Troubleshooting and problem-solving ability (IT background is big plus!)
Critical thinking skills.
Knowledge and utilization of Microsoft Office products.
Professional phone techniques and etiquette.
Ability to type while speaking on the telephone for documentation purposes.
Excellent communication skills - both verbal and written.
Exceptional time management.
Passion and enthusiasm to interact with clients.

Education:
Associate

Experience:
1-4 years

Qualifications:
Minimum of 2 years experience in Client Care in roles with progressive levels of responsibility
A degree from an accredited college or university


Spherion_gtwb_fortmyers

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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