Client Care representative

Fort Myers, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 15.00 - US$ 16.00 per hour
Ref. Number
Recruiter, Spherion
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Job Description

Spherion is seeking a Client Care Rep for an aviation company in Fort Myers. This is a temp to hire opportunity. The Customer Service team provides everything our customers need from concierge services and assistance with scheduling to questions on hot spots in the city to visit and general itinerary planning. The schedule will include some evenings and weekends as the company is open 7 days per week.

Provide Assistance to customers relating to concierge service, rental cars and hotel accommodations,
Provide ground transportation for pilots/customers,
Answer multi-line company switchboard and route calls accordingly,
Use Unicom communication system,
Schedule aircraft arrivals and departures and coordinate with Line Service,
Maintain scheduling for lobby area and conference rooms,
Maintain serviceability of aircraft linens and dishware,
Dispatch and receive fuel orders,
Maintain refreshments for customers in lobby area,
Receive and enter cash payments; enter fuel and service tickets, close and settle batches for POS and Total FBO ensuring balance; balance cash drawer, file,
Service and stock office and kitchen supplies,
Inventory and stock pilot supplies,
Maintain security access to ramp, hangar and offices,
Adhere to company Policy and Procedure Manual,
Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors and vendors,
Demonstrate team leadership, professional and positive attitude, especially in adverse situations,
Maintains Customer Service desk in a clean, professional, safe and organized manner.

Working hours: Various Shifts Available

Must have considerable first class customer service skills,
Must have knowledge of business and personal/recreational aviation operations,
Attention to detail,
Must be able to work any shift including weekends and holidays,

High School

1-4 years

Must have at least 1-2 years of solid face-to-face Customer Service experience,
3 years of college (degree preferred),
Must have valid Driver?s License,
Must be able to obtain airport badge (passing a 10-year background check),
Must be able to take/pass a pre-employment drug screening.

Apply now for consideration.



Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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