Client Service Representative

Santa Barbara, California
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
US$ 15.00 - US$ 16.00 per hour, $15 - 16 per hour + none
Ref. Number
Miller, Brooks, Spherion
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Job Description

Our outstanding client is looking for a candidate who serves as the primary contact for clients of PDL services. Ideal candidate will confer with clients to obtain and provide information about the status of laboratory results, reports and resolves routine questions and issues related to specimens and testing.

-Candidate must provide excellent customer support service by responding to incoming calls from medical clinics, doctor's offices, clients, and other departments requesting information on test results and services. Ability to prioritize, identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner.
-Candidate must perform timely outgoing calls to follow up on all stats and critical calls.
- Candidate must follow established procedures, effectively resolve routine questions and problems related to laboratory results.Refer unresolved and complex issues to Supervisor. Send reports as requested via fax, email or other method requested.
-Candidate must keep accurate electronic and manual records of client transactions and interactions; record details of inquiries, complaints and comments.
-Candidate will prepare action plans and performance-related reports as requested.

Working hours: M-F, 8AM - 5PM

Education: Associate degree or high school diploma plus 2 years experience in customer service
-Preferred knowledge of medical terminology
-Knowledge of administrative and clerical procedures
-Working knowledge of WORD
-Customer service oriented
-Attention to detail
-Effective communication

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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