Client Service Supervisor

posted:
Location
Mankato, Minnesota
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.00 - US$ 14.50 per hour
Ref. Number
S_34821
Contact
Leah Macgregor, Spherion
Phone
507-387-2200
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Job Description

Do you like variety in your day? Do you have a general interest in helping people? We do too and we are looking for a CSR in our growing Mankato office! The Client Service Supervisor is accountable for ensuring the availability of qualified flexible employees through appropriate recruiting and skill matching to achieve total client satisfaction. He/she is also responsible for telemarketing, business development, managing flexible employees and imposing discipline as appropriate.

Responsibilities:
RESPONSIBILITIES:
- Determine client needs, place appropriately skilled employees on flexible/full time assignments and conduct quality control and arrival calls on all client orders
- Receive, write and process all client orders with complete job description and credit information
- Assign appropriate pay rates for field employees and bill rates for clients within established guidelines

Sales/Business Development:
- Conduct telemarketing to existing and prospective clients; may also perform outside sales activities
- Maintain communication with established clients to ensure successful business development and to promote client and employee retention
- Identify recruiting needs and participate in the development of outside recruiting sources
- Identify new business opportunities
- Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition (must participate in Chamber Business After Hours as well as other chamber events.

Supervision:
- Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees
- Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary

Working hours: 8:00 AM - 5:00 PM

Skills:
- Ability to make sound business decisions
- Good planning and organizational skills necessary to achieve business goals and to increase office efficiency
- Adaptability, flexibility and the ability to maintain effectiveness during change
- Computer literacy
- Ability to work effectively in a team environment

Education:
High School

Experience:
1-4 years

Qualifications:
- Minimum of two years of related experience in a fast paced, multi-tasking environment
- Strong interpersonal, communication and problem solving skills


APPLY WITH US TODAY!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now