Client Services Consultant

posted:
Location
Middleton, Wisconsin
Industry
Administrative & Support Services
Job Type
Full-Time
Salary
US$ 18.00 per hour, $18 per hour + none
Ref. Number
S_24267
Contact
Claudine Baccheschi, Spherion
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Job Description

Join our fabulous west side client as a Client Services Consultant! This is a direct hire role with a 100% employee owned company that offers competitive benefits! See below!

Job Title: Client Services Consultant

Job Summary and Company Mission/Culture/Values: This position will be the primary point of contact with clients and various brokers. The position is 100% client management and is a perfect match for an outgoing, friendly, and dedicated client services professional. As the face of the company with external clients and partners, it is your responsibility to deliver great service with each interaction.

Summary of Key Responsibilities:
-Serve as primary point of contact and organization resource for assigned clients and various brokers
-Support efforts to maintain retention of accounts by providing accurate, thorough, and timely answers to client inquiries using knowledge of products, services and internal processes
-Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards
-Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution and service
-Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve complex requests and inquiries

Benefits: Competitive benefits such as vacation pay, 401(K) and more are discussed upon offer

Working hours: 1st shift M-F

Skills:
Required Qualifications, Skills, and Knowledge:
-Associates degree or Bachelor's degree in related field
-Minimum two years experience in a customer centric role required
-Positive and professional communication skills
-Benefits administration knowledge ideal

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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