Client Services Consultant

Middleton, Wisconsin
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 20.00 - US$ 21.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
Apply Now

Job Description

Join our fabulous west side client as a Client Services Consultant! This is a temp to hire role with a 100% employee owned company that offers competitive benefits! See below!

This position will be the primary point of contact with clients and various brokers. The position focuses on client management and is a perfect match for an outgoing, friendly, and dedicated client services professional. As the face of the company with external clients and partners, it is your responsibility to deliver great service with each interaction.

Benefits: Competitive benefits such as vacation pay, 401(K) and more are discussed upon offer

- Serve as primary point of contact and organization resource for assigned clients and various brokers
- Support efforts to maintain retention of accounts by providing accurate, thorough, and timely answers to client inquiries using knowledge of products, services and internal processes
- Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards
- Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution and service
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve complex requests and inquiries

Working hours: 8:00 AM - 5:00 PM

- Positive and professional communication skills
- Benefits administration knowledge is ideal
- Self-motivated and able to resolve issues independently
- Intermediate proficiency with Microsoft Word, Excel, PowerPoint and Outlook


1-4 years

- Associates degree or Bachelor's degree in related field
- Minimum two years experience in a customer centric role required
- Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now