Client Services Representative

posted:
Location
Goleta, California
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 - US$ 16.00 per hour
Ref. Number
S_43471
Contact
Miller,Brooks, Spherion
Phone
805-683-1600
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Job Description

Our highly reputable healthcare customer is looking for an immediate temp-to-perm customer service professional to work in their business office.

As a Client Services Rep, you will serve as the primary contact for clients of the business, confer with clients for work status updates, and report/resolve routine questions and issues.

Responsibilities:
1. Provide excellent customer support services by responding to incoming telephone calls from medical clinics, doctors' offices, clients, and other departments.. Supports inbound calls and visitors with answers to general questions.

2. Make timely outgoing calls to follow-up on business routines.

3. Following established procedures, effectively resolve routine questions and problems related to work. Refer unresolved and complex issues to Supervisor.

4. Send reports as requested by fax, e-mail, or other method requested.

5. Keep accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans. Prepares performance-related reports as requested.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Excellent analytical and problem solving
- Minimum: Word processing, managing electronic files and records.
- good human interaction skills
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.

Education:
Associate

Experience:
1-4 years

Qualifications:
Minimum: Associate degree or high school diploma plus 2 years experience in customer service.

Preferred: Customer service experience in health care field.


If you are an experienced medical/customer service professional and are looking for long-term employment with a reputable company in the Santa Barbara area, this could be the opportunity you've been waiting for! Call or apply today to be considered.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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