Client Services Representative

posted:
Location
Santa Barbara, California
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 10:00 PM
Salary
US$ 16.00 per hour
Ref. Number
S_62385
Contact
Miller,Brooks, Spherion
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Job Description

Serves as the primary contact for clients of PDL services. Confers with clients to obtain and provide information about the status of laboratory results and reports and resolves routine questions and issues related to specimens and testing.

Responsibilities:
Provides excellent customer support services by responding to incoming telephone calls from clinics, doctors' offices, clients, and other departments requesting information on test results and services. Supports inbound calls and visitors with answers to general questions.

Make timely outgoing calls to follow-up on all stats and critical call results.

Following established procedures, effectively resolve routine questions and problems related to specimens and testing. Refer unresolved and complex issues to Supervisor.

Send reports as requested by fax, e-mail, or other method requested.

Keeps accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans. Prepares performance-related reports as requested.

Working hours: 8:00 AM - 10:00 PM

Skills:
Clerical, client services, customer service , medical terminology, customer support , office medical, word processing, managing electronic files and records.

Education:
High School

Experience:
1-4 years

Qualifications:
Associate degree or high school diploma, plus 2 years' experience in customer service.


Please attach your resume to be considered for this great opportunity

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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