Client Services Representative

posted:
Location
Springfield, Massachusetts
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 5:00 PM (Various Shifts Available)
Salary
US$ 14.50 per hour
Ref. Number
S_39379
Contact
Houle,Brian, Spherion
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Job Description

Our client, a large insurance firm, located in Springfield, MA has a need for 17 Client Services Representative. These roles are temp to hire once an insurance license is obtained.

Responsibilities:
Client Services Representative responsibilities:

As a Customer Service Representative you will research and respond to customer inquiries in a high volume call center.
Review and update customer records on computerized database.
Resolve problems and refer to responsible parties.
Perform due diligence on customer inquiries through oral communication.

Working hours: 9:00 AM - 5:00 PM (Various Shifts Available)

Skills:
Client Services Representative skills:

Superior oral communications skills on the telephone
Good written communication skills
Problem solving ability
Working knowledge of specified computer based applications such as word processing, spreadsheets and databases.

Education:
High School

Experience:
1-4 years

Qualifications:
Client Servics Representative qualifications:

Minimum of 6 months of Customer Service Representative experience
College level education (Associate degree prefered) or equivalent or relevant experience:
Must be willing to do drug screen and background check
High School diploma or equivelant required.


Client Services Representative Working hours:

Hiring for morning and afternoon shifts Monday through Saturday from 9AM-10PM. No guarantee will receive one over the other. Once hired following training you will be able to bid for 2 flex options of a start time of 9AM EST-10:30AM EST or 12PM EST- 1:30PM EST Monday-Friday with Saturdays based on business need.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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